Customer service

Today GF-ELTI has the necessary requirements and qualifications to act as a «one-stop-partner» able to understand the customer’s needs and translate them into a complete package of products and services.

GF-ELTI After-Sales Service guarantees the Technical Reliability and Efficiency of the Equipment over time. The experienced and qualified staff is able to work autonomously and reach the Plants installed worldwide, supporting the Customer for any Operational Need: maintenance planning, revamping activities, supply of spare parts and emergency interventions.

The main services offered are:

  • Scheduled Maintenance
    Annual planning of maintenance activities aimed at monitoring the state of the Equipment and ensuring a prompt resolution of problems.
  • Regular Servicing
    Servicing carried out at the Customer's express request and managed in the shortest possible time.
  • Remote Assistance
    Online assistance with analysis of the specific requests for intervention in order to immediately identify and resolve Customer's needs.
  • Equipment Re-Certifications
    Specific tests in order to obtain the re-certification of the Plants, according to API 6A, AMS and ASTM regulations.

Every year

Re-certifications on plants
Customers served
Maintenance services
Supplies of spare parts
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